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FY2024 ACES2 Accomplishments

1. Business Transformation

  • Launched the Leave Management Software.
  • Deployed a SAAS solution (EShipGlobal) replacing Campus Ship, enhancing compliance, export controls, tracking, financial charge-back systems, SSO, PHI integration, and price comparison. It improved shipping compliance and efficiency, creating a compliant shipping infrastructure that meets departmental needs and enhances operations.
  • Introduced a new tool for IDM roles to streamline and automate the yearly security audit by department.
  • Deployed the Fabric platform to create a unified analytics environment. Integrated with existing systems for data consistency, supporting advanced and real-time analytics.
  • Migrated teams to Power BI, improving data visualization and reducing costs by replacing Tableau. Provided training for a smooth transition.
  • Transitioned Facilities’ Tableau data to ACES2’s Lakehouse, ending consultant contracts and cutting costs.
  • Implemented ServiceNow for internal request management and created a DocuSign Form for RMS security requests to boost efficiency.
  • Completed 10.5.4 upgrade readiness, updated project/test plans, and tested Integrations and Grants/Agreements modules for reliability and compliance.

2. Process Improvement & Standardization

  • Enhanced Lenel screens with additional fields for campus parking and vehicle tracking.
  • Implemented the new Web Governance Policy with Communications and IT.
  • Coordinated with departments to streamline the employee life cycle workflow. 
  • Documented processes for invoicing external, internal, and cross-campus customers for RCA workflow and streamlined workflow for grant proposal submissions. 
  • Developed and launched the new Concur application with standardized access request form, replacing the PeopleSoft expense module and Terra Dotta travel authorization application. 
  • A new Cost Object Approver attribute has been created for Finance department approvers. The Concur delegates' upload process now supports bulk provisioning of expense attributes.
  • Utilized Power BI to automate HR health reports and track insurance costs; created a report for Service Now ticket reviews.
  • Developed the Lenel Badge Report to monitor badge swipe data and created a dynamic reporting proof of concept for the Parking Team.
  • Designed scalable analytics architecture and comprehensive process handbook.
  • Developed automated data models for comprehensive Dean’s and Recruit Reports, ensuring timely updates.

3. Operational Support

  • Provided support for facilities including AIM upgrades, hosting monthly finance meetings, departmental project status meetings, and participation in IT monthly status meetings. 
  • Systems Support serviced campus users with quick turnaround times and extremely low error rates, with most cases processed within 24 hours with a total of 3220 cases closed
  • Collaborated with Finance Leaders to update the UMass Chan Finance website for system upgrades and new application rollouts during FY24.
  • Maintained support documentation and updated contact information for all departments using PeopleSoft, BuyWays, and Summit applications, ensuring seamless communication during rollouts. 
  • Resolved approximately 88 production tickets, with 66 closed in the 3rd and 4th quarters, showcasing efficient problem-solving and user assistance. 
  • Removed customization for the performance site, contributing to improved operational efficiency.